TDS update
20/06/2011
Following a recent survey of tenants, landlords and agents who were involved in a dispute in the last three months, the results showed that nearly 80% of landlords surveyed were satisfied with the process for submitting evidence. Unsurprisingly, with greater experience of handling deposit disputes, nine out of ten of our agent members were also pleased with the methods for providing evidence to TDS for adjudication.
This level of satisfaction also applied to the end of the adjudication process, with greater than 80% of tenants and letting agents being impressed by the clarity and reporting style of the adjudication reports. Three quarters of all landlords agreed.
Said Mike Morgan, Head of Adjudication for the Tenancy Deposit Scheme, “These results are a pleasing vindication of the work we have put into simplifying the evidence process and in making our reports to disputing parties clear, concise and as free of jargon and legalese as possible. In other words, short, sweet, and to the point. Our survey has also shown other areas that we can improve further, and we are actively working on these”.