Tenants

Our company ethos is to look after our Tenants, as without you, our business does not exist.

You are an essential part of the way we work and can be ensured of our prompt attention for all matters concerning your home.

National Approved Letting Scheme 

As a NALS member, you can be sure your application and subsequent tenancy will be dealt with in the most professional manner and that all your rights are protected. If you are unhappy with any aspect of the service we provide, you have a course of redress through NALS themselves.

Administration Fee

We can only process your application for a property once the admin fee is received (£150 plus VAT) in addition to the bond. This is non-refundable.

Your application will generally be completed within 5 working days.

Your Property

We only deal with good quality housing stock.

All our properties are let for a minimum of 6 months unless by prior arrangement. All rents are exclusive of council tax and all utilities.

You are required to give one full payment period of Notice to leave the property and your Landlord is required to give you two months Notice if they need the property back.

Bonds

All our bonds are held in dedicated client accounts and are regularly audited. We are members of the The Dispute Service and its Tenancy Deposit Scheme to enable your bond to be protected by the latest legislation.

Your bond will be returned in full at the end of the tenancy subject to a successful check out. It is not to be used as your last month's rent!

Guarantors

If you have had financial difficulties in the past or have insufficient funds to pass the relevant financial criteria, a Guarantor will help. They need to have a good credit history, be in full time employment and be able to afford the rent. We will discuss this option with you at the relevant time.

We have facilities for card and cash payments. We will only act on cleared funds from payments by cheque.

You can also pay your rent or any fees on-line.